Metro Lifts was formed in 1978 by three experienced engineers during the period of industrial action within the industry, they believed that clients did not need the continuing disruptions being caused to their own businesses when their lifts broke down so they set about on forming a company to give a personal and reliable service.
The Company started with a few service contracts and minor repairs. As a testament to the service we provide we still maintain lifts from the date of the company inception. The Directors based their strategy on looking after their clients by always being contactable and face to face rather than being passed around departments. Despite major growth the same policy applies.
The company is still independent and now spearheaded by Steven Mallett, the son of one of the original founders. Steven is closely supported by Company manager Ian Brown and Service Manager Darren Nichols giving in excess of 90 years knowledge and experience within the lift trade.
The Administration department is headed up by Elizabeth Whitelock and assisted by the admin team to help provide a smooth and efficient experience whilst dealing with Metro Lifts Ltd.
All our engineers are qualified with NVQ or equivalent certification.
As a customer focused company we take pride in the reputation we have developed. We have a high percentage of long-term customers; this is a testament to our commitment of complete customer satisfaction.
The company strives to at least attend to the client on the same day and in most cases rectify the defect.
No company however big or small can achieve perfection, but we guarantee we will always do our best and through communication that your lift will be fixed